FAQ

Is the new collection available to order?

The current new fragrance collection is a design preview. The bottle designs, proposed names and mood directions are original concepts. Finished formula, volume, packaging, availability and fulfillment details must be confirmed before a product is offered for sale.

Do the fragrance names guarantee specific ingredients?

No. A name, image, styling prop or proposed family does not establish ingredients, natural origin or a verified fragrance profile. Read the confirmed finished product information when available.

How do I choose?

Begin with the scent families and settings you enjoy. Use our How to Choose guide, then compare confirmed information. Bottle colors and gendered editorial styling are visual starting points rather than rules about who may enjoy a fragrance.

Where do you ship and in what currency?

The intended sales market is the United States and the store currency is USD. Delivery eligibility must also be confirmed for each finished fragrance and carrier route.

What are the shipping rates?

Standard shipping is $5.99 when the merchandise subtotal after discounts is below $50. Standard is free at $50 or more. Expedited costs $7.99 where available. Taxes and applicable charges are explained during checkout and in the Shipping Policy.

Does transport include preparation?

No. Order preparation is 5–10 business days after order/payment confirmation, subject to needed information. Standard carrier transport is another 10–15 business days after dispatch. The combined standard planning window is 15–25 business days. These are estimates, not a guaranteed arrival date.

Can I change or cancel an order?

Contact us promptly with the order number and requested change. We will try to help before processing or dispatch prevents it. An already-dispatched parcel may not be interceptable.

How do returns work?

Request a return within 30 days of delivery. Email us before posting anything. Personal-preference return postage is generally the buyer’s responsibility; defective or incorrect goods are handled according to the facts and applicable law. Read the full Return Policy.

When is an approved refund processed?

We aim to inspect a received return and process an approved refund within 10 business days. Funds return through the original payment method; bank posting time is additional.

Where can I manage cookies or privacy?

Use Manage privacy in the footer or our Privacy Choices page. You can also contact us with an access, correction, deletion or other applicable privacy request.

Who operates Quietbooms?

Zhengzhou Douxiang Network Technology Co., Ltd.. Zhang Hangqing is shown as Owner. The full company address and support email appear below.