Shipping Policy

This policy describes the intended shipping terms for eligible Quietbooms orders to the United States. The new fragrance collection is currently a design preview and is not available to order. Shipping options are subject to the finished product and carrier being eligible for the destination.

Destinations, currency and rates

We sell to the United States only. Prices and the rates below are in USD. The qualifying order value is the merchandise subtotal after discounts, before shipping and taxes.

Preparation and transport are separate

These are planning estimates, not guaranteed arrival dates. Preparation is added to carrier transport; the carrier transport window does not include preparation. Business days exclude weekends and applicable public holidays. Missing order information, checks, carrier disruption, customs or other events may extend a window. We will explain a material delay when information is available.

Expedited service

Expedited shipping costs $7.99 where an eligible carrier service is available. It does not remove the 5–10 business-day preparation stage. We do not promise an expedited arrival date or a particular number of transport days without a confirmed service estimate. Availability and final options are shown at checkout.

Fragrance-specific transport restrictions

Perfume may be subject to carrier rules, including restrictions related to flammable liquids, air transport, destinations and packaging. The formulation and route determine the applicable restrictions. We must confirm an appropriate service before offering a finished fragrance for sale. Please do not arrange a return shipment contrary to carrier requirements.

Confirmation and tracking

A submitted order is not proof of dispatch. When tracking information is supplied after dispatch, the carrier may need time to post its first scan. Use the link in your shipping notification. Contact us if tracking appears inconsistent or has not updated; we will help investigate using available carrier information.

Address changes and cancellations

Check your address before ordering. Email service@quietbooms.com promptly with an order number if a correction or cancellation is needed. We will try to help before processing or dispatch prevents a change. We cannot promise to intercept an already-dispatched parcel. Additional delivery charges must be explained and agreed before being charged.

Delays, loss, damage and incorrect deliveries

Tell us promptly if a parcel is delayed, missing, damaged or contains an incorrect item. Keep packaging and any evidence that may help an investigation. We will consider the facts and the remedy required by applicable law; we do not make a carrier claim a condition that removes your legal rights. A tracking scan alone does not settle every delivery dispute.

Taxes, customs and charges

Any taxes collected by the store are shown during checkout. If a shipment is cross-border, duties, customs assessments or carrier handling charges may apply under the relevant rules and may affect timing. We do not promise that these are included unless checkout expressly says so. Contact us before ordering if you need clarification about a charge.

If an order cannot be fulfilled

If an eligible item or route becomes unavailable, we will contact you about the available options, such as waiting, an agreed alternative or a refund where appropriate. We will not substitute a different fragrance without agreement.

Returns and policy updates

Read our Return Policy for the 30-day request window and return process. This policy applies to the terms disclosed for your order, subject to mandatory consumer rights. Updated website wording does not retrospectively reduce rights attached to an existing order.